Shipping policy

送料
ご注文金額・枚数の多少に関わらず、全て全国無料です。

発送時期
原則として弊社営業日の15時までにご入金確認ができたご注文につきましては、その当日に発送いたします。ご予約商品の場合は発売日の前日に発送いたします。

発送方法
原則として追跡番号付きの発送となります。発送完了後にメールをお送りします。
ご注文枚数・商品の形状・お届け先により配送会社が異なります。
日本郵便・ヤマト運輸のいずれかで配送をいたします。
（日本郵便の場合、原則としてポスト投函となります。）

日時指定
ご注文の商品到着日は1週間以内であれば対応可能です。
しかしながら時間指定はできません。ご了承ください。

発送元
原則として弊社より発送いたしますが、一部商品は在庫の関係によりアマゾン倉庫・販売元メーカーよりお送りする場合がございます。

ギフト包装について
申し訳ございませんが、ギフト包装を行っておりません。ご了承ください。

定休日・臨時休業日について
毎週木曜日・金曜日を定休日とさせて頂いており、ご注文商品の発送は翌営業日となります。予期せぬ出来事や年末年始、イベント等で臨時休業する場合は事前にお知らせいたします。

澤野工房へのお電話・FAX・メールでのお問い合わせに対するご返答は、翌営業日以降となります。

International Shipping

Notice of the International Delivery Delays due to COVID-19
Due to COVID-19, air shipping has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. also We are not able to ship to some country by law (Please see Japan Post website)

Shipping Fees
Exact Shipping fees are determined at the time of checkout based on actual product weights and your location. (Example: 1 copy of CD to US / EU. $15.00~)

Shipping Method
EMS (Express with Insurance and Tracking number) 

Packages of Shipment
All packages will be professional packed with bubble-wrap envelope or corner proof cardboard box. (We are the vinyl collector, records dealer, distributor and retailer of vinyl business since early 80's, We know how to packing avoid any crash damages.)

Delivery Estimates
Packages shipped from JAPAN usually reach their destination quickly but please allow ten days to fifteen days. (Our store is closed on every Thursday & Friday. We will be shipped on Saturday to Wednesday Japan Standing Time )

Shipping Address
Orders are shipped to PayPal addresses. Please check that what you enter and your PayPal shipping addresses correspond to minimize delays in the processing of your order. Please inform your phone number with email just in case. *We don't ship to P.O. Box address or someone's address. also other country's military bases.

Returning Package
If you don't receive package, (not our responsibility such as typed wrong address.) then return back to us. We can send it back to you with another shipping fees. or Item's money back. Please let us know.

Return Policy
Any defects or damages must be reported to us within 7 days of receipt of the item, or 30 days from date of shipment. Please note, that except in the case of damaged or defective merchandise, we cannot offer any exchanges or refunds. If unopened and in saleable condition, most other items can be returned within 7 days for exchange only. You will be responsible for shipping charges for exchanges and returns.

PLEASE NOTE

Import Taxes (We have to write this notices as statement, Please read and accept.)
Please be aware that your country may require taxes to be paid on imported goods.These import taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase. These charges are normally collected by the delivering shipping company at the time you receive your package, please do not confuse them for additional shipping charges. We do not mark merchandise values below the purchase price and neither do we mark items as "GIFTS". International government regulations prohibit such behavior.